Terms & Conditions — habazi Platform Rules

1. General Terms

habazi operates as an online casino and sports betting platform targeting adult players in Bangladesh. The platform provides access to live casino games, slot titles, crash games, sports betting markets, and associated payment and account management services (collectively, "Services"). All Services are provided subject to these Terms, which may be updated from time to time at habazi's sole discretion.

When habazi updates these Terms, we will revise the "Last Updated" date at the top of this page. Continued use of the platform after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically. habazi will make reasonable efforts to notify registered players of material changes by way of an on-platform notification.

These Terms should be read alongside habazi's Privacy Policy and Responsible Gaming policy, both of which are incorporated by reference into this Agreement. In the event of a conflict between these Terms and any other communication from habazi (including promotional material), these Terms shall take precedence.

1.1 Scope of Services

habazi provides the following categories of Services, each subject to applicable game-specific rules, betting rules, and promotional terms published on the platform:

• Live Casino: Real-time dealer games including Baccarat, Roulette, Andar Bahar, Teen Patti, Blackjack, and game-show titles powered by Evolution Gaming and Ezugi.
• Slots: Video slot and jackpot titles from Pragmatic Play, NetEnt, Microgaming, and affiliated studios.
• Crash Games: Fast-format multiplier games including Monster Fight, Drill That Gold, and Aviator from Spribe.
• Sports Betting: Pre-match and in-play markets on cricket (BPL, IPL, ICC events, bilateral series), football, kabaddi, hockey, and other sports.
• Payment Services: Deposit and withdrawal processing in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer.

1.2 Governing Law

These Terms shall be interpreted in accordance with applicable principles of contract law. Any dispute arising from or relating to these Terms or the use of habazi Services shall be subject to the internal dispute resolution procedure described in Section 7 before any further steps are taken. Nothing in these Terms limits any statutory rights you may have as a consumer.

2. Eligibility & Age Restriction

To be eligible to register and maintain an account on habazi, you must satisfy all of the following conditions at all times:

• You are at least 18 years of age.
• You are accessing the platform on your own behalf as a private individual, not as an agent or representative of any third party.
• You are not a habazi employee, contractor, or a close family member of a habazi employee or contractor.
• You have not previously been excluded or banned from habazi or any affiliated platform.
• You are legally permitted to participate in online gambling under the laws applicable to your location at the time of use.
• You are not registered on any self-exclusion list maintained by habazi or any third-party responsible gambling organisation that habazi recognises.

habazi reserves the right to request documentary proof of age and identity at any point during the account lifecycle. Acceptable documents include a valid Bangladesh National Identity Card (NID), passport, or birth certificate. Failure to provide satisfactory verification documents within the timeframe specified by habazi support may result in account suspension and withholding of pending withdrawals pending resolution.

2.1 Age Verification Process

Age is verified at the point of registration through a declaration made by the applicant. habazi may additionally require submission of a scanned or photographed copy of a government-issued identity document before processing a first withdrawal, increasing deposit limits, or at any point where habazi's risk systems flag a verification requirement. Players who are found to have provided false age declarations will have their accounts closed and any winnings derived from underage play will be voided.

2.2 Parental Controls

If you share a device with minors, it is your responsibility to ensure that habazi and similar platforms are not accessible to those minors. habazi recommends the use of third-party parental control software on shared devices. habazi accepts no liability for unauthorised access to the platform by minors on devices belonging to or used by registered adult account holders.

3. Account Registration

Each individual person may hold only one habazi account. Creating multiple accounts — whether under the same name, different names, different email addresses, different device identifiers, or different payment methods — is strictly prohibited. habazi employs technical and manual measures to detect duplicate accounts, and any accounts identified as duplicates will be merged or closed, with balances adjusted at habazi's discretion in accordance with applicable bonus and withdrawal rules.

3.1 Registration Requirements

During registration you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, a valid email address, and a valid mobile number. You must keep this information up to date at all times. Providing false, misleading, or outdated registration information constitutes a material breach of these Terms and may result in immediate account closure.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your habazi account credentials, including your username and password. habazi will never ask for your full password by email, live chat, or any other communication channel. Any activity that occurs under your account credentials is your responsibility unless you have notified habazi in writing that your account has been compromised.

If you suspect that your habazi account has been accessed without your authorisation, you must contact habazi support immediately via the live chat function available on the platform. habazi will suspend the account pending investigation and will take reasonable steps to restore the account to its legitimate holder.

3.3 KYC (Know Your Customer)

habazi operates a Know Your Customer programme consistent with responsible platform management. KYC documentation — which may include proof of identity, proof of address, and proof of payment method ownership — may be requested before processing withdrawals, after reaching cumulative deposit thresholds, or at any point flagged by habazi's compliance systems. KYC checks are conducted in accordance with the habazi Privacy Policy. habazi processes KYC submissions with a target resolution time of 30 minutes during peak support hours.

4. Deposits & Withdrawals

All habazi transactions are denominated in Bangladeshi Taka (BDT). habazi does not currently support multi-currency accounts. Funds deposited in any other currency will be converted to BDT at habazi's prevailing exchange rate at the time of the transaction, though habazi strongly recommends using BDT-native payment methods to avoid any conversion overhead.

4.1 Accepted Payment Methods

• Mobile Wallets: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay — minimum deposit ৳200, withdrawals processed within 15 minutes for verified accounts.
• Cards: Visa and Mastercard debit and credit cards — minimum deposit ৳500, subject to card issuer processing times.
• Bank Transfer: City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other participating Bangladeshi banks — minimum deposit ৳1,000, processing within two to four business hours.

4.2 Withdrawal Policy

Withdrawals are processed to the same payment method used for the account's most recent deposit, subject to method availability. habazi targets withdrawal processing within 15 minutes for mobile wallet methods on fully verified accounts. First-time withdrawals on any account are subject to a standard KYC review before funds are released. habazi does not charge withdrawal fees, though your payment provider may apply their own charges — please check directly with bKash, Nagad, or your bank.

habazi reserves the right to delay or suspend a withdrawal where fraud, money laundering, or bonus abuse is suspected, or where a KYC verification is outstanding. In such cases, habazi will notify the account holder of the reason for the delay and provide a timeline for resolution wherever possible. Withdrawals may not be processed during periods of scheduled or emergency platform maintenance.

4.3 Deposit Limits

habazi imposes no platform-level maximum deposit, though individual payment providers impose their own transaction limits. As part of habazi's responsible gaming commitment, players may set personal deposit limits (daily, weekly, or monthly) via account settings. A reduction in deposit limits takes effect immediately; an increase carries a mandatory 24-hour cooling-off period before it becomes active.

4.4 Dormant Account Balances

An account is considered dormant if no login activity is recorded for a continuous period of 12 months. habazi will attempt to contact dormant account holders by email before applying a monthly administrative fee of ৳100 to the account balance, up to the value of the remaining balance. Players may reactivate a dormant account at any time by logging in, after which the administrative fee will cease to apply. habazi will not close a dormant account without first exhausting reasonable attempts to contact the account holder.

5. Bonuses & Promotions

habazi offers promotional bonuses, free bets, cashback offers, and tournament prizes from time to time. All promotions are subject to specific terms that are published alongside the promotion at the time of offer. In the event of any conflict between these general Terms and specific promotion terms, the specific promotion terms shall prevail for that promotion only.

5.1 General Bonus Rules

• Bonuses are available to eligible registered players only. Each promotion will specify eligibility criteria, which may include account age, verification status, minimum deposit amount, or geographic restriction.
• Unless a promotion explicitly states otherwise, bonus funds carry a wagering requirement before they or any winnings derived from them may be withdrawn. Wagering requirements will be stated as a multiplier (e.g., 30x) applied to the bonus amount.
• Wagering contributions differ by game type. Slots typically contribute 100% of each wager; live casino games and sports betting may contribute a lower percentage. Specific contribution rates are published on each promotion's detail page.
• Bonus funds are separate from real-money funds in the habazi wallet. Real-money funds are used before bonus funds unless the promotion specifies otherwise.
• habazi reserves the right to withdraw, amend, or expire any bonus at any time. Players will be notified of significant changes to active bonus balances where reasonably practicable.

5.2 Bonus Abuse

habazi operates a zero-tolerance policy towards bonus abuse, including but not limited to: creating multiple accounts to claim a bonus multiple times, exploiting technical errors or misconfigurations in bonus calculation, using a bonus in a manner designed to reduce house edge to a statistically negligible level (commonly called "bonus whoring" or "matched betting across platforms"), or providing false information to qualify for a bonus. Accounts found to have engaged in bonus abuse will have winnings derived from the abuse voided and the account may be permanently closed.

6. Gameplay Rules

All games offered on habazi are supplied by third-party studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own published rules, pay tables, and return-to-player (RTP) figures, which are accessible from within the game interface. habazi does not modify game outcomes, which are determined by the studio's certified random number generator (RNG) or, in the case of live dealer games, by physical game mechanics under studio supervision.

6.1 Malfunctions and Technical Errors

In the event of a technical malfunction, server disruption, or game error that affects the outcome or settlement of a wager, habazi reserves the right to void the affected round and return the wager stake to the player's account. habazi will not honour winnings derived from a demonstrably malfunctioning game or an error in published odds or pay tables. habazi will make reasonable efforts to resolve technical issues promptly and to communicate the resolution to affected players.

6.2 Sports Betting Rules

Sports bets placed on habazi are subject to the betting rules applicable to each sport and market, which are published in the sports betting section of the platform. Key principles include: bets placed after an event has commenced on a pre-match market may be voided at habazi's discretion; in-play bets are accepted at habazi's discretion and may be suspended during critical moments; minimum and maximum stake limits apply per market and are displayed at the point of bet placement; all cricket markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches — are settled according to the official result as determined by the relevant governing body (ICC, BCB, BCCI).

7. User Obligations

By using habazi, you agree to use the platform solely for lawful personal entertainment purposes. You must not use habazi in connection with any activity that is fraudulent, criminal, or designed to circumvent the platform's technical or procedural safeguards. You must not attempt to reverse-engineer, scrape, or automate any part of the habazi platform.

7.1 Prohibited Activities

• Using automated bots, scripts, or software to place bets or interact with games.
• Colluding with other players to gain an unfair advantage in any game or tournament.
• Using a VPN, proxy, or other technical means to misrepresent your geographic location.
• Engaging in any form of money laundering, terrorist financing, or structuring of transactions.
• Accessing the platform using credentials belonging to another person.
• Posting offensive, abusive, or harassing content via any communication feature on the platform.
• Exploiting software bugs or platform errors for financial gain without reporting them to habazi support.

7.2 Dispute Resolution

If you have a dispute regarding any game outcome, bet settlement, withdrawal, or account decision, you should first contact habazi support via live chat, stating the nature of the dispute, the date and time of the relevant event, and the account ID. habazi targets an initial response to dispute submissions within two hours and a full resolution within five business days for standard cases. If you are not satisfied with habazi's resolution, you may escalate the dispute by contacting habazi support in writing at the email address provided in the platform footer.

8. Account Closure & Suspension

You may close your habazi account at any time by contacting support via live chat or email. Account closure requests are processed within 24 hours. Any real-money balance remaining at the time of closure will be returned to you via your most recently used withdrawal method, subject to any pending KYC requirements. Bonus balances are forfeited upon voluntary account closure unless they have already met all applicable wagering requirements.

8.1 habazi-Initiated Suspension or Closure

habazi reserves the right to suspend or permanently close any account, without prior notice, in circumstances including but not limited to: breach of these Terms; suspicion of fraud, identity theft, or money laundering; provision of false registration or KYC information; underage gambling; bonus abuse; use of prohibited software or automation; or any other conduct that habazi determines, in its reasonable judgment, to be detrimental to the integrity of the platform or the interests of other players.

Where an account is closed by habazi due to a breach of these Terms, any pending withdrawals may be withheld pending investigation. If the investigation confirms a material breach, habazi may void winnings and retain deposited funds to the extent permitted by applicable law. habazi will provide an explanation of any closure decision upon written request, within five business days.

8.2 Self-Exclusion

habazi provides a permanent self-exclusion tool accessible from account settings. Activating self-exclusion immediately and irrevocably blocks access to all real-money game and betting functions on the platform. Self-exclusion cannot be reversed once activated — this is a deliberate design choice to protect players who have made a firm decision to stop gambling on habazi. If you are considering self-exclusion, please also visit the Responsible Gaming page for additional support resources and guidance.

8.3 Inactive and Abandoned Accounts

Accounts with no login activity for 24 months and a zero balance will be archived by habazi. Archived accounts can be reactivated upon identity verification at the account holder's request. Accounts with a remaining balance will not be archived without the account holder first being contacted and given a reasonable opportunity to withdraw their funds. habazi maintains records of all account activity for a minimum period of five years from the date of account closure or archival.

9. Limitation of Liability

To the fullest extent permitted by applicable law, habazi's total liability to any account holder for any claim arising from or relating to these Terms or the use of habazi Services shall be limited to the total net deposits made by that account holder in the 90-day period immediately preceding the date of the claim. habazi is not liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, loss of data, or loss of goodwill, whether arising in contract, tort, or otherwise.

habazi does not guarantee uninterrupted, error-free, or secure access to the platform. The platform is provided on an "as is" and "as available" basis. habazi will make reasonable efforts to maintain platform availability and to provide advance notice of scheduled maintenance, but accepts no liability for losses arising from platform downtime, connection failures, or third-party service interruptions outside habazi's reasonable control.

10. Amendments to These Terms

habazi reserves the right to amend, update, or replace these Terms at any time. The current version of these Terms, with its effective date, is always available at habazi.com/terms-conditions. Material changes — those affecting players' rights, withdrawal conditions, or bonus eligibility — will be communicated to registered players via on-platform notification at least 7 days before taking effect. Your continued use of habazi following any amendment constitutes acceptance of the revised Terms. If you do not accept a material change, your remedy is to close your account and withdraw any remaining balance before the change takes effect.