Responsible Gaming at habazi

1. Age Restriction — 18+ Only

habazi operates exclusively for adults. Players must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting market on the platform. This requirement applies to every player in Bangladesh, without exception.

During the account registration process, habazi collects your date of birth and verifies it as part of the Know Your Customer (KYC) process. Where our systems identify a discrepancy or flag an account as potentially belonging to a minor, that account will be suspended pending a full identity review. Any funds deposited by an underage player will be returned and the account permanently closed.

habazi takes underage gambling seriously. If you have reason to believe that a minor has accessed habazi using your account or device, please contact our support team immediately at the address shown in the footer. We will act swiftly to investigate and take appropriate action.

2. Understanding Problem Gambling

For the vast majority of habazi players, gambling is a recreational activity that adds excitement to watching a BPL match, spinning a slot, or trying a live casino table. However, for a small proportion of players, gambling can develop into a problematic behaviour that causes financial, emotional, and social harm.

Problem gambling is not a character flaw — it is a recognised behavioural condition that can affect anyone, regardless of age, background, or financial situation. The key difference between recreational gambling and problem gambling lies in control. A recreational gambler can set a budget, stick to it, and walk away. A problem gambler may find it increasingly difficult to do any of those things.

What Is Problem Gambling?

Problem gambling — sometimes referred to as a gambling disorder — is characterised by a persistent and recurrent pattern of gambling behaviour that causes significant distress or impairment. Common indicators include an inability to stop or reduce gambling despite repeated attempts, gambling with money that should be allocated to essential expenses (rent, food, household bills), and continuing to gamble even after suffering significant losses in an attempt to "win it back".

3. Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available at habazi. When you activate self-exclusion, your habazi account is immediately suspended for your chosen duration. During the exclusion period, you will be unable to log in, deposit, place bets, or access any game on the platform.

How to Request Self-Exclusion

To activate self-exclusion on your habazi account, follow one of these steps:

• Log in to your habazi account, navigate to Account Settings > Responsible Gaming, and select "Self-Exclude". Choose your desired exclusion period from the options listed.
• Contact habazi support via live chat (available 24/7) and request self-exclusion verbally. Our team will process the request immediately — no waiting period, no cool-down delay.
• Send a written request to the habazi support email address listed in the page footer. Please include your registered username and mobile number so we can verify your identity quickly.

Self-Exclusion Periods

habazi offers the following self-exclusion durations:

• 1 Month — a short-term break to reassess your gambling habits.
• 3 Months — a medium-term exclusion for players who need a longer pause.
• 6 Months — recommended for players experiencing persistent difficulty controlling their play.
• 1 Year — a long-term exclusion for players who need extended distance from gambling.
• Permanent — an irreversible exclusion for players who wish to stop gambling with habazi entirely. This option cannot be undone.

4. Deposit Limits

Deposit limits allow you to cap the total amount of money you can deposit into your habazi account over a defined rolling period. Setting a deposit limit is a proactive way to keep your gambling within a planned budget — before you ever reach the point where you might be tempted to overspend.

Available Limit Periods

habazi supports three deposit limit periods. You may set one or more simultaneously:

• Daily Deposit Limit — the maximum amount (in ৳ BDT) you may deposit within any 24-hour rolling window.
• Weekly Deposit Limit — the maximum you may deposit across any rolling 7-day period.
• Monthly Deposit Limit — the maximum across any rolling 30-day period. This is particularly useful for players who receive a monthly salary and want to allocate a fixed entertainment budget.

How to Set a Deposit Limit

Navigate to Account Settings > Responsible Gaming > Deposit Limits and enter your preferred limit amount in BDT for the period(s) of your choice. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period before they take effect — this prevents impulsive decisions to raise spending caps during a session.

5. Time-Out & Cooling-Off Periods

A time-out is a shorter, temporary break from habazi designed for players who want to step back without committing to a full self-exclusion. During a time-out, your account is suspended and you cannot log in, deposit, or play. Unlike self-exclusion, time-outs are shorter in duration and are intended as a pause rather than a permanent or extended exit.

Available Time-Out Durations

• 24 Hours — ideal if you have been playing for several hours and feel you need a reset.
• 48 Hours — a weekend break to distance yourself from the platform.
• 7 Days — a full week away to reflect on your recent gambling activity.
• 30 Days — a month-long cooling-off period for players who want more space before deciding on longer-term steps.

Time-outs can be activated instantly from Account Settings > Responsible Gaming > Time-Out, or by contacting habazi support via live chat. As with self-exclusion, time-outs cannot be cancelled early — they run their full course before account access is restored.

Reality Checks

habazi also offers optional session reality check notifications. When enabled, the platform will display a pop-up message at your chosen interval (every 30, 60, or 90 minutes of active play) showing how long you have been playing and the net result of your session. This is a simple but effective reminder to step back, assess your state of mind, and decide whether to continue or take a break.

6. Warning Signs of Problem Gambling

Recognising the warning signs of problem gambling early gives you the best chance of addressing the issue before it causes serious harm. The following behaviours are commonly associated with gambling becoming a problem. Ask yourself honestly whether any of these apply to you:

• Spending more money on gambling than you originally intended
• Gambling to escape stress, anxiety, depression, or personal problems
• Chasing losses by placing larger bets to try to win back money
• Lying to family or friends about how much time or money you spend gambling
• Borrowing money, selling possessions, or using savings to fund gambling
• Feeling restless or irritable when you try to reduce or stop gambling
• Neglecting work, education, family, or social obligations due to gambling
• Repeatedly failing to cut down or stop gambling despite wanting to
• Thinking about gambling constantly — planning sessions, calculating odds, reliving past wins
• Gambling with money set aside for household or family expenses

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use habazi's self-exclusion or time-out tools immediately, and to speak with a professional counsellor. You do not need to be in crisis to ask for help — the earlier you reach out, the easier it is to regain control.

7. Support Resources

habazi's responsible gaming tools are the first line of defence, but they are not the only resource available to you. If you feel that gambling has become a serious problem, please consider reaching out to a professional support service. Seeking help is a sign of strength, not weakness — and it is the most important step you can take.

8. Safer Gambling Tips

Even for players who do not currently have a gambling problem, building healthy habits from the start is the best way to ensure that habazi remains an enjoyable experience. The following practical tips are recommended for all habazi players in Bangladesh:

Set a Budget Before You Play

Decide how much you are comfortable spending — and potentially losing — before you open a single game. Treat this amount as the cost of entertainment, just like a cinema ticket or a meal out in Dhaka. Once it is gone, the session is over. Use habazi's deposit limit tools to enforce this budget at the account level so it cannot be overridden in the heat of the moment.

Never Gamble to Recover Losses

This is one of the most important principles in responsible gaming. Every game outcome on habazi is determined by a certified random number generator — previous results have no influence on future ones. There is no "due" win coming to compensate for a losing session. Chasing losses almost always makes the financial situation worse. If you have reached your budget limit, stop — no exceptions.

Keep Track of Time

It is easy to lose track of time during an engaging live casino session or a cricket in-play betting market. Enable habazi's reality check notifications, set a personal timer on your phone, or agree with yourself in advance how long you will play. Taking regular breaks — even just five minutes away from the screen — helps maintain perspective and prevents sessions from running far longer than planned.

Do Not Gamble Under the Influence

Playing while under the influence of alcohol, prescription medication that affects judgment, or extreme emotional states (stress, grief, anger, or euphoria) significantly increases the risk of making poor financial decisions. habazi strongly recommends gambling only when you are sober, calm, and fully alert.

Balance Gambling With Other Activities

A healthy relationship with gambling means it is one of many leisure activities in your life — not the primary one. If you find that habazi is crowding out time that used to go to family, friends, sports, or other hobbies, that is a signal worth taking seriously. Maintaining a rich, varied personal life is one of the best protections against gambling becoming a problem.

Keep Gambling and Financial Accounts Separate

Consider keeping your bKash or Nagad wallet used for habazi deposits separate from the wallet or bank account you use for essential household expenses. This simple practical step makes it much easier to see exactly how much you are spending on gambling each month, and prevents accidental overspending from affecting bill payments or family needs.