habazi Frequently Asked Questions

habazi uses a standard KYC (Know Your Customer) process to verify player identities. You will need to submit a clear photo or scan of a valid government-issued ID — a National Identity Card (NID), passport, or driving licence are all accepted. For address verification, a recent utility bill or bank statement issued within the last three months is sufficient. KYC verification is typically completed within 24 hours of document submission.

You can reset your habazi password from the login page by selecting the 'Forgot Password' option. Enter the mobile number or email address linked to your account, and habazi will send a one-time reset code. Enter that code on the reset page, then create a new password. If you no longer have access to your registered mobile number, contact habazi support via live chat to verify your identity and regain access.

No. habazi strictly enforces a one-account-per-player policy. Each player may hold only one registered account at any given time. Creating duplicate accounts is a violation of habazi's Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. If you believe a duplicate account was created in error, please contact support immediately.

To permanently close your habazi account, contact the support team via live chat or by writing to the support email address shown in the footer. Before closure, any remaining account balance will be withdrawn to your registered payment method. Please allow up to 3 business days for the closure process to be completed. Note that account closure is distinct from self-exclusion — if your reason for closing is a gambling concern, self-exclusion may be the more appropriate tool.

Depositing via bKash on habazi is straightforward. Log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit in BDT, then follow the on-screen instructions to complete the transfer from your bKash wallet. habazi's minimum deposit via bKash is ৳200. Deposits are credited to your habazi balance in real time in most cases, though occasional network delays may extend this to a few minutes.

Nagad deposits on habazi are processed in real time. Once you confirm the transfer from your Nagad wallet, your habazi balance is typically updated within seconds. In rare cases involving high transaction volumes or Nagad network congestion, the credit may take up to 5 minutes to appear. If your deposit has not reflected after 15 minutes, contact habazi support via live chat with your transaction reference number and the team will investigate immediately.

The minimum withdrawal amount on habazi is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals (via Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank) have a higher minimum of ৳1,000. There is no maximum withdrawal cap for verified accounts, though very large withdrawals may be subject to a brief compliance review before processing is completed.

habazi processes withdrawal requests within 1-3 hours for mobile wallet methods (bKash, Nagad, Rocket, Upay). Bank transfer withdrawals typically take 1-2 business days to appear in your account, depending on your bank's processing schedule. All withdrawal requests must pass a brief security check before funds are dispatched. Unverified accounts may experience longer processing times until KYC documents have been reviewed and approved.

habazi does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard transaction charges as per their fee schedule. habazi has no control over third-party payment provider fees. We recommend checking your payment provider's current fee structure before initiating a transaction if you want to avoid any unexpected charges on the sending side.

Yes, habazi accepts direct bank transfers in BDT from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank, among others. To initiate a bank transfer deposit, select 'Bank Transfer' in the Deposit section of your habazi account and follow the instructions provided. Bank transfer deposits typically take 1-3 business hours to credit due to interbank processing times.

Yes, habazi offers comprehensive betting markets on BPL (Bangladesh Premier League) matches, including match winner, top batsman, total runs, wickets, and live in-play betting markets. During BPL season, habazi features enhanced odds and special promotional offers for Bangladesh Tigers fans. Markets open shortly before the scheduled start of each match and update in real time throughout the innings.

habazi offers in-play (live) betting on cricket matches including BPL, IPL, T20 World Cup, and international Test and ODI fixtures featuring the Bangladesh Tigers. Live markets update ball-by-ball and allow you to place bets on outcomes such as the next wicket, runs in the next over, and match result at any point during the innings. Odds shift dynamically based on match conditions, so in-play betting rewards fast, informed decisions.

habazi's slots library features hundreds of titles from leading game studios including Pragmatic Play, NetEnt, and Microgaming. The collection spans classic 3-reel slots, modern 5-reel video slots, and high-volatility jackpot games. Popular categories include Megaways slots, buy-bonus games, and branded titles. The full catalogue is available on the habazi Slots page, which is updated regularly as new game releases are added.

All casino games on habazi — including slots, live casino tables, and crash games — use certified Random Number Generator (RNG) technology provided by the game studios. habazi partners exclusively with reputable studios whose RNG systems are independently audited for fairness and compliance with industry standards. This means every spin, card deal, and game outcome is statistically independent and cannot be predicted or manipulated by the platform or the player.

Yes, habazi is fully optimised for mobile play directly through your smartphone browser — no app download is required. The platform works seamlessly on both Android and iOS devices using Chrome, Firefox, or Safari. The mobile interface adapts automatically to your screen size, offering the same full game catalogue, deposit/withdrawal tools, and account management features available on the desktop version. Simply open habazi.com in your mobile browser to get started.

habazi offers a welcome bonus for newly registered players who make their first deposit. The exact bonus amount, match percentage, and any minimum deposit requirement are displayed on the habazi Casino page and the habazi Login page at the time of registration. Welcome bonus terms including wagering requirements and eligible games are detailed in the current promotion terms, which are updated seasonally — particularly around BPL season, Eid, and Pohela Boishakh.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the resulting winnings can be withdrawn as real cash. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place a total of ৳30,000 in qualifying bets before withdrawing bonus-derived winnings. Each habazi promotion clearly states its wagering requirement in the associated terms. Not all games contribute equally — slots typically contribute 100% while table games may contribute less.

Yes, habazi runs free spins promotions periodically, typically tied to the launch of new slot titles from studios like Pragmatic Play or NetEnt, or as part of seasonal campaigns during events like Eid or IPL season. Free spins are credited to your account automatically when a qualifying promotion is active and you meet the stated conditions (such as a minimum deposit). Any winnings from free spins are subject to the wagering requirements stated in the promotion terms.

RTP (Return to Player) varies by individual game title and is set by the game studio, not by habazi. Most slots in the habazi catalogue carry an RTP between 94% and 97%, in line with industry standards. The RTP for each specific game is displayed in the game's information or help section, which you can access before placing a real-money bet. Higher RTP means a lower house edge over a large volume of spins, but it does not guarantee individual session outcomes.

habazi rewards its most active players through a tiered loyalty programme. As you play, you accumulate points that contribute to your loyalty tier level. Higher tiers unlock benefits including enhanced withdrawal limits, dedicated account managers, priority support response times, exclusive reload bonuses, and invitations to special seasonal promotions around BPL, T20 World Cup, Eid, and Durga Puja. Full details of the current loyalty programme tiers and point earn rates are available in the Promotions section of your habazi account dashboard.

habazi uses SSL (Secure Socket Layer) encryption on all data transmitted between your device and the platform, ensuring your personal and financial information is protected in transit. Account passwords are stored using industry-standard hashing — habazi staff cannot view your password. Financial transaction data is handled through secure payment gateway partners and is never stored on habazi's own servers in plaintext. habazi operates a strict data privacy policy, full details of which are available on the Privacy Policy page.

The minimum age to register and play on habazi is 18 years. This requirement applies to all players in Bangladesh without exception. habazi verifies player age as part of the KYC process, and any account found to belong to a person under 18 will be immediately suspended and any deposited funds returned. If you are under 18, please do not attempt to register.

habazi makes self-exclusion quick and accessible. Log in to your account, go to Account Settings, and select Responsible Gaming, then Self-Exclude. Choose a duration of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Alternatively, contact habazi's 24/7 live support team via chat and they will activate the exclusion immediately — no waiting period. During exclusion, your account is fully suspended and cannot be accessed or reactivated early.

habazi allows you to set daily, weekly, or monthly deposit limits directly from Account Settings under the Responsible Gaming section. Simply enter your preferred maximum deposit amount in BDT for the period you choose. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period before they activate, which protects against impulsive decisions to raise spending during a session. Setting a deposit limit before you start playing is one of the most effective ways to stay in control.